Frequent questions

  • How can we help?

If you have any questions regarding how to generate your purchase order, please write to us at info@granmexico.com.mx or write to us in the support chat that we have on our page, you can also write to us on our social media:

Instagram: https://www.instagram.com/granmexicosisepuede/

Facebook: https://www.facebook.com/granmexicosisepuede  

Whatsapp: https://walink.co/2e49c3 

We will be happy to assist you!

Our business hours are Monday to Friday from 9 a.m. to 6:30 p.m. Saturday from 10 a.m. to 2 p.m.

  • How do I make the purchase online?

Select the products you want to purchase, add them to the shopping cart. Once ready, click on “Finish purchase”. Enter the information requested, such as full name, address where we will send your purchase and select the payment method, either with Mercado Pago, Paypal, Kueski Pay or EcartPay.

  • Can I pay for my order in cash?

Of course, you can make the payment in cash by choosing the Mercado Pago payment method, choose to pay at OXXO convenience stores (only for Mexico) or you can also make bank deposits or electronic transfers by writing to our WhatsApp to provide you with our account. Link for WhatsApp: https://walink.co/2e49c3. The approximate time it takes to appear in our system is 12 to 48 hours.

  • Can I pay with credit or debit card?

Yes, you can pay with Visa, MasterCard and American Express Credit or Debit Cards.

For your security, we have payment methods that accept and save your information. To pay by card, choose Mercado Pago, Paypal, Kueski Pay or EcartPay.

  • Can my purchases be invoiced?

Of course, you have 5 days after making your purchase to request an electronic invoice, it must also be requested within the current month of the date of purchase so that it can be invoiced and registered with the Mexican Tax Administration Service. (SAT). For more information, write to us at info@granmexico.com.mx, include the following information: RFC, name or company name, tax regime, postal code of your tax address and send us proof of tax situation no older than 3 months from the date. of its broadcast.

Likewise, before agreeing to finalize your purchase, the page will ask you to inform us through a box, which you fill out if you will require an invoice.

  • Do the products have a warranty?

Of course, all products are new and have a guarantee in our store, except for those where returns are not accepted and you can check it in our SHIPPING, EXCHANGES AND RETURNS section.

  • What is the shipping cost?

You can see the shipping price when selecting the product and your delivery location, but we have tried to have standardized rates for all of Mexico with an approximate delivery time of between 3 to 5 business days depending on the location. You can consult our express service from the quote that will appear when selecting the type of shipping you need or if you require it in less time you can contact our WhatsApp: https://walink.co/2e49c3. In the City of León, Gto. Shipping costs will be lower and delivery times shorter. The parcel used is RedPack, Estafeta, FEDEX, Paquete Express, among others depending on your location. (Discounts, coupons or free shipping may be applied as shown on our website, see current promotions).

For more information about national and international shipping, you can consult it in our SHIPPING, EXCHANGES AND RETURNS section.

  • How can I get FREE SHIPPING?

On purchases over $900 pesos and on purchases of any footwear we have free shipping, it will be automatically reflected in your shopping cart. *Free Shipping does not cover extended areas*

  • What happens if my zone is extended?

If when making your guide, the parcel tells us that your area is extended, we will ask you to cover the difference in shipping to your extended area.

  • If I live in the City of León, Gto, what is the delivery time?

With the intention of improving your shopping experience, we are testing our delivery service which may be less than 48 hours.

  • Where can I review the privacy notice?

You can consult our privacy notice on the following page: https://www.granmexico.com/politicas-de-privacidad/?lang=en

  • How safe is it to buy online?

Totally safe. In addition to personalized attention through our chat, email or telephone to give you all kinds of support to make your purchase a satisfactory experience. Our platform works with an SSL certificate, Norton Secured.

If you still have any doubts or questions, do not hesitate to write to us, click on the following links to communicate with us by the means you prefer:

Instagram: https://www.instagram.com/granmexicosisepuede/   

Facebook: https://www.facebook.com/granmexicosisepuede  

Whatsapp: https://walink.co/2e49c3 

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