Frequent questions

  1. How can we help you?

If you have any questions regarding how to generate your purchase order please write to us at info@granmexico.com.mx or write to us in the support chat we have on our page.

We will gladly assist you! We will gladly assist you! Our business hours are Monday through Friday from 9 to 6:30 pm , Saturday from 10 am to 2 pm.

  1. How do I purchase online?

Select the products you want to purchase, add them to your shopping cart. Once ready click on “Proceed to Checkout”. Enter the data requested, such as full name, address to which we will send your purchase and select the payment method, either Paypal by Card or Cash.

  1. Can I pay for my order in cash?

Of course, you can make the payment in cash at OXXO convenience stores, as well as bank deposit in windows of Banco del Bajío. The approximate time it takes to appear in our system is 12 to 48 hours.

  1. Can I pay by card?

Yes, you can pay by Credit or Debit Cards Visa, MasterCard and American Express.

For your security, we are likely to contact you via email requesting some official identification of the bank card holder.

  1. Can you invoice my purchases?

Of course, you have 5 days after making your purchase to request electronic invoice while we are within the respective month of making the purchase. For more information write to info@granmexico.com.mx includes the following information: RFC, Name or Business Name, Tax Address and Purchase Order (Number), use of CFDI.

Likewise, before agreeing to finalize your purchase, you will be asked for the page that you inform us through a box, fill it out if you will require an invoice.

  1. Do the products have a warranty?

Of course, all products are new and have a guarantee in our store, except for those that do not accept returns.

  1. What is the shipping cost?

You can see the price of the shipments when selecting the product and your place of delivery, but we have tried to have standardized rates for all of Mexico with an approximate delivery time of between 3 to 5 business days depending on the location. You can check our express service in case you require it in less time. In the City of León, Gto. Shipping costs will be lower and delivery times less. The parcel used is Estafeta and FEDEX. (Discounts, coupons or free shipping may be applied as shown on our website, see current promotions).

For international shipments we use FEDEX, please write to us by chat or send us an email to info@granmexico.com.mx informing us which product you are interested in and the full destination address to be able to quote your shipment.

For reasons of the Parcel, we can not deliver to any P.O. Box.

  1. If I live in the City of León, can Gto how soon can I get my order?

With the intention of improving your shopping experience we are testing our delivery service which may be less than 48 hours.

  1. Where can I check the privacy notice?

You can check our privacy notice on the following page: https://granmexico.com/privacy-policy/ ?lang=en

  1. How safe is shopping online?

Totally safe. In addition to personalized attention through our chat, email or telephone to give you all kinds of support to make your purchase, a satisfactory experience. Our platform works with SSL certificate, Norton Secured.