Privacy policy

Section 1 – What do we do with your information?

When you buy something from our store, as part of the buying and selling process, we collect the personal information you give us such as name, address, telephone number and email address.

When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

Section 2 – Consent

How do you obtain my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or make a return, we imply that you consent to our collection and use for that specific reason only.

If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your express consent, or give you the opportunity to say no.

How can I revoke my consent?

If after having accepted you change your mind, you can revoke your consent for us to contact you, for the collection, use or disclosure of your information, at any time, by contacting us at info@granmexico.com.mx or writing to us at: Blvd. Adolfo López Mateos 3111 Bodega B-19, Col. El Rosario. León, Guanajuato, C.P 37125.

Section 3 – Disclosure

We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.

Section 4 – Web Hosting

Our store is hosted on our server with an online e-commerce platform, which allows us to sell our products and services to you.

Your data is stored through Mall Gran México Export’s data storage, databases and the general application. Your data is stored on a secure server behind a firewall.

Pay

If you choose a direct payment gateway to complete your purchase, it is encrypted through Industry Standard Data Security. Your purchase transaction data is stored only to the extent necessary to complete the purchase transaction. After it is completed, your purchase transaction information is deleted.

All direct payment gateways adhere to established standards, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover.

The requirements help ensure the secure handling of credit card information by stores and their service providers.

Section 5 – Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to enable them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read the privacy policies so that you can understand how your personal information will be handled.

In particular, remember that some providers may be located in or have facilities that are in a different jurisdiction than either you or us. So if you wish to proceed with a transaction that involves the services of a third-party service provider, your information may be subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway based in the United States, then your personal information used in completing your transaction may be subject to disclosure under United States law, including the Patriot Act.

Once you leave our store website or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, you may be directed away from our site. We are not responsible for the privacy practices of other sites and we encourage you to read their privacy policies.

Section 6 – Security

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, your credit card information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-accepted standards.

Cookies

In order to control browsing preferences, manage the entry of registered users and to reinforce the security of the Mall Gran México Export page, it uses files known as “cookies”.

Such files may contain information such as identification provided by the user or information to track the pages you have visited. A cookie cannot read data or information from the user’s hard drive or read cookies created by other sites or pages.

Section 7 – Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your dependents minors use this site.

Section 8 – Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will come into effect immediately upon publication on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue selling products to you.

Questions and contact information

If you want to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer info@granmexico.com.mx or by mail to Mall Gran México Export (Blvd. Adolfo López Mateos 3111 Bodega B-19, Col. El Rosario. León, Guanajuato, C.P 37125).

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